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Mainers in multi-family units have issues ordering COVID-19 tests

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NEWS 8'S JAMES CORRIGAN HAS THE STORY. MILLIONS OF PEOPLE HAVE ORDERED THEIR GOVERNMENT ISSUED COVID TESTS AT A MAXIMUM OF 4 PER HOUSEHOLD. BUT FOR A SELECT F EW HOUSEHOLDS, THAT NUMBER COULD FGOROM 4... TO ZERO. TH MISOSTLY APPLIES TO THOSE LIVING IN MULTI FAMILY UNITS, WHERE SOME LIKE BRANDI TRUE OF SOUTH PORTLAND HAVE ENCOUNTERED ISSUES ON THE GOVERNME NT WEBSITE DUE TO THEIR LIVING SITUATION. "IT SAID THAT I WAS NOGOING T TO BE ABLE TO PLACE AN ORDER FOR THE TEST BECAUSE MY ADDRESS HAD ALREADY BEEN USED ." TRUE WENT ONLINE TO SEE HOW TO FIX HER PROBLEM, D AN FOUNOUD T THAT OTHERS WERE DEALING WITH THE SAME THING. "I HAD TALKED TO SOME OTHER PEOPLE IN THE SOUTH PORTLAND GROUP ON FACEBOOK... HER DAUGHTER LIVED IN ONE UNIT, SHE LIVED IN ANOTHER UNIT AND BECAUSE HER DAUGHTER HAD ORDERED THE TEST SHE WAS UNABLE TO. SO THAT'S WHAT MADE ME THI NK THAT THERE IS SOME GLITCH IN THE SYSTEM THAT'S ONLY ALLOWING ONE ORDER P ER STREET ADDRESS AND NOT ONE ORDER PER UNIT ." A STATEMENT FROM THE POSTAL SERVICE ACKNOWLEDGES THE PROBLEM AND SAYS IT'S ONLY HAPPENING IN A SMALL PERCENTAGE OF ORDERS. BUT FOR TRUE, SHE HAD TO USE A PLAN B TO GET TESTS FOR HERSELF AND HER DAUGHTER. "I ASKED MY MOM TO JUST MA IL ME ONE TEST ONE OR TWO TESTS. SHE SAID THAT WE COU JLDUST HAVE ALL OF THEM BECAUSE THEY HAD ALREADY PURCHASED TESTS. SO I GUESS WE G OT LUCKY, BUT I FEEL LI, KEYOU KNOW, THIS IS A BIG, YOU KNOW, POTENTIALLY BIA G PROBLEM FOR PEOPLE THAT U YO KNOW, AREN'T GOING TO LUCK OUT LIKE I DID." AND IF YOU ARE HAVG IN TROUBLE ORDERING A COVID TEST, THE POSTAL SERVICE RECOMMENDS FILLING OUT A SERVICE REPORT ONLINE.

Mainers in multi-family units have issues ordering COVID-19 tests

Some residents are unable to order the tests, which are limited to four per household

Like millions of Americans, Brandi True of South Portland tried to order the four free COVID-19 tests allotted to her and her family by the federal government. But as she was ordering her tests on covidtests.gov, there was an issue. "It said that I was not going to be able to place an order for the test because my address had already been used," True said.This was due to True living in a multi-family unit. When she went online to see her options, she discovered that others were dealing with the same problems."I had talked to some other people in the South Portland group on Facebook," True said. "A lady had commented, it was either her sister or her friend live in a multi-unit building. Her daughter lived in one unit, she lived in another unit and because her daughter had ordered the test, she was unable to. So that's what made me think that there is some glitch in the system that's only allowing one order per street address and not one order per unit."The U.S. Postal Service acknowledged the issue in a statement, saying, "The Postal Service is seeing very limited cases of addresses that are not registered as multi-unit buildings which could lead to COVID test kit ordering difficulties. This is occurring in a small percentage of orders. For assistance in the ordering process, the USPS recommends filing a service request at https://emailus.usps.com/s/the-postal-store-inquiry or contacting our help desk at 1-800-ASK-USPS, to help address the issue."

SOUTH PORTLAND, Maine —

Like millions of Americans, Brandi True of South Portland tried to order the four free COVID-19 tests allotted to her and her family by the federal government. But as she was ordering her tests on covidtests.gov, there was an issue.

"It said that I was not going to be able to place an order for the test because my address had already been used," True said.

This was due to True living in a multi-family unit. When she went online to see her options, she discovered that others were dealing with the same problems.

"I had talked to some other people in the South Portland group on Facebook," True said. "A lady had commented, it was either her sister or her friend live in a multi-unit building. Her daughter lived in one unit, she lived in another unit and because her daughter had ordered the test, she was unable to. So that's what made me think that there is some glitch in the system that's only allowing one order per street address and not one order per unit."

The U.S. Postal Service acknowledged the issue in a statement, saying, "The Postal Service is seeing very limited cases of addresses that are not registered as multi-unit buildings which could lead to COVID test kit ordering difficulties. This is occurring in a small percentage of orders. For assistance in the ordering process, the USPS recommends filing a service request at https://emailus.usps.com/s/the-postal-store-inquiry or contacting our help desk at 1-800-ASK-USPS, to help address the issue."

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