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Student 'cried all day' after seeing £170-a-week room she can't even step into

Original source (on modern site) | Article images: [1]

Georgia Sayward, 19, is a second-year student at Anglia Ruskin and found her room was full of flat-pack furniture. She spent a night on a mattress in the kitchen, only to be woken by drips of water coming down the wall

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Anglia Ruskin student to find room being used for storage

A university student said she cried all day after arriving at her new £170-a-week room only to find she couldn't get in the door.

Georgia Sayward, 19, is currently paying for a room that is being used as a storage cupboard.

The second-year Criminal Investigative student at Anglia Ruskin was excited to move in with friends into the shared house they had found online.

However, she discovered her new room was full of flat-pack furniture - and instead had to spend the night on her mattress in the kitchen, only to be woken by drips of water coming down the wall, CambridgeshireLive reports.

Georgia said: "I spent all day crying because they were telling me I could either go and live in a house by myself or stay down here until they get my room sorted - but we don't know when that will be.

Georgia Sayward was forced to sleep on a mattress in a kitchen when she went moved to her uni accomodation (

Image:

Cambridge News)

"I don't feel very safe, because anyone could walk in through the front door."

Georgia moved into the house with two friends, but there are three flatmates she doesn't know in the six-bed house.

Her mum Frances, who drove her daughter from their Northamptonshire home to the Cambridge accommodation, said she burst into tears on seeing her room.

Frances said: "We were ever so disappointed and actually really quite upset at how upset she was.

"We'd packed everything up, driven down there, expecting to be able to unload it and get her room nice and pretty and leave her settled in and safe and secure.... and actually it wasn't quite like that."

They said they received no warning about the state of the room, despite being contacted to pay the deposit to UK Student Houses - the trading arm of Homes for Students PLC.

Frances said the house hadn't been cleaned and there was "just general grubbiness" inside.

She said: "We were actually told that nobody had done any house checks because they'd been short-staffed."

This is what Georgia's room looked like when she arrived (

Image:

Cambridge News)

It seems the issues encountered by Georgia may have extended others properties of the nearly 50 run by UK Student Houses in the city.

At the reception of the company's Cambridge base, Frances said she saw "a stream of students coming in and saying 'we haven't got a key, this key doesn't work, I haven't got a bed, my room's filthy'."

There is one maintenance worker between all the properties, who told the family that he would try to clear Georgia's room before the weekend - as her term starts on Monday.

Frances said: "It's ridiculous, it's wardrobes, and beds, and sofas, and bedside tables, apparently it's all the furniture that should have been put into the student rooms, and it's what's left that hasn't been done yet.

"So we're not even sure if she has got a bed underneath all that because you can't see it."

She added: "She's got no sort of security, she hasn't got anywhere to lock her stuff away, other than in her friend's room, so she's feeling a little bit vulnerable, and not very happy about it."

As of Tuesday morning, the family said they had yet to receive an apology.

A spokesperson for UK Student Houses, said: "Due to an error with our supplier, we were extremely sorry that the welcome received by this student was below the standard we would usually deliver.

"Once the situation became clear, our team worked around the clock to rectify the issue.

"The matter has now been resolved and we very much look forward to offering the very best experience to all students as they commence their studies in the city."

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